By using our services, you agree to the following terms and conditions. Please read them carefully before making a booking.
✦Booking Confirmation: All bookings are subject to availability. A booking is only confirmed once you receive a confirmation message or email from us.
✦Accurate Information: Customers must provide accurate pickup and drop-off addresses, contact details, and timing during the booking process.
✦Booking Changes: Any changes to a confirmed booking must be communicated at least 1 hour before the scheduled pickup time.
✦Cancellation Policy: Cancellations made less than 30 minutes before the scheduled pickup may incur a cancellation fee.
✦No-show Policy: If the passenger is not available at the pickup location within 15 minutes, the booking may be marked as a no-show and charges may apply.
✦Fare Estimates: All fare estimates provided are indicative and may vary due to traffic, route taken, waiting time, or other unforeseen circumstances.
✦Payment Terms: Payments can be made in cash, via card, or through supported digital wallets.
✦Driver Allocation: We reserve the right to assign or change the allocated driver or vehicle before the journey begins.
✦Passenger Conduct: Passengers are expected to behave respectfully. Any misconduct may result in immediate cancellation of the ride.
✦Luggage Policy: Passengers are responsible for their belongings. We are not liable for any lost or damaged items.
✦Waiting Time: A complimentary waiting period of 10 minutes is provided. Additional waiting time may be charged.
✦Force Majeure: We are not liable for delays caused by events beyond our control, such as natural disasters or road closures.
✦Safety Measures: Customers are advised to wear seat belts and follow safety guidelines at all times.
✦Alcohol & Smoking: Alcohol consumption and smoking are strictly prohibited inside the vehicle.
✦Pet Policy: Transporting pets must be pre-approved during booking. Extra charges may apply.
✦Dispute Resolution: Any complaints should be reported within 24 hours of the ride completion.
✦Right to Refuse Service: We reserve the right to refuse service for safety, policy violation, or inappropriate behavior.
